This Privacy Policy describes how PHARVLINK VERTEX PRIME LTD (RC 9841125) ("Pharvlink", "we", "us", or "our") collects, uses, stores, and protects your information when you use the Pharvlink platform, website, and mobile application (together, the "Platform"). By using the Platform, you agree to the practices described in this policy.
Pharvlink is a business-to-business marketplace serving licensed pharmacies and pharmaceutical vendors in Nigeria. We are committed to protecting your privacy in line with the Nigeria Data Protection Act (NDPA) 2023 and other applicable Nigerian data protection regulations.
1. Information we collect
Account and business information
- Your name, email address, phone number, and password.
- Business details such as your pharmacy or vendor name, address, and role.
- Professional licensing information used to verify that you are a licensed pharmacy or an authorised vendor (for example, your pharmacy registration or licence details).
Transaction and financial information
- Records of orders, quotes, and the products you buy or sell.
- Wallet balances, payments, refunds, and payout details.
- Transaction history maintained for accounting, reconciliation, and dispute resolution.
Card and bank payment details are processed by our third-party payment providers. Pharvlink does not store full card numbers on its own systems.
Technical information
- Device information, browser type, and IP address.
- Usage data, such as pages viewed and actions taken on the Platform.
- Cookies and similar technologies used to keep you signed in and improve the service.
2. How we use your information
- To create and manage your account and verify your eligibility to use the Platform.
- To process orders, quotes, payments, refunds, and payouts.
- To operate the marketplace — connecting pharmacies with vendors and enabling transactions between them.
- To send you important notifications about your orders, payments, and account.
- To detect, prevent, and address fraud, security issues, and misuse.
- To comply with legal, regulatory, and accounting obligations.
- To improve and develop the Platform.
3. How we share information
We do not sell your personal information. We share information only as needed to operate the Platform:
- Between transacting parties: when a pharmacy places an order with a vendor, the information necessary to fulfil that order (such as order details and relevant business contact information) is shared between them.
- Service providers: with trusted third parties who help us run the Platform, under confidentiality obligations. These currently include Paystack and OPay (payment processing and bank transfers), Supabase (database and hosting), ZeptoMail (transactional email), Termii (SMS), and WhatsApp (Meta) (order notifications). Each receives only the information needed to perform its function.
- Legal requirements: where required by law, regulation, or valid legal process, or to protect the rights, safety, and property of Pharvlink and its users.
4. Money we hold for you
When you transfer money to Pharvlink, it is held as account credit — money prepaid against goods you will order. It is not a savings or deposit product, it earns no interest, and Pharvlink is not a bank or a licensed financial institution.
Account credit is not withdrawable on demand. Money is returned only as a refund, and a refund goes back to an account that money was originally paid from. We do this deliberately: returning funds to an account that never paid in could be used to move money through the Platform, and we will not do it. If the account you paid from has closed, we will ask you to identify yourself and that account before returning anything.
Every movement of money is recorded in a double-entry ledger. Those records are retained for accounting and audit purposes and are not deleted when an account is closed.
5. Data storage and security
We take reasonable technical and organisational measures to protect your information, including access controls, encryption in transit, and a payment system designed so that funds and records cannot be silently altered. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data retention
We keep your information for as long as your account is active and as long as needed to provide the Platform. Transaction and financial records may be retained for longer where required to meet legal, tax, accounting, and regulatory obligations.
7. Closing and deleting your account
You can request deletion of your account at any time, from Profile → Delete account in the app, or by emailing info@pharvlink.com from your registered address.
Before an account can be closed, anything outstanding must be settled:
- Orders that have not been delivered must be completed or cancelled.
- Any account credit must be refunded to you, or used.
- Any refund we owe you must be sent.
We will tell you what is outstanding and help you resolve it. We will not close an account while we are holding your money.
Once everything is settled we remove your personal information — your name, contact details, address, and licensing documents. Financial records are kept. Ledger entries and transaction history for money that actually moved cannot be deleted, because we are required to retain accounting records. Those records are held without your personal details attached to them.
8. Messages we send you
We send you messages about your account and your transactions — when a quote is priced, when an order is confirmed, when a payment is received, when a refund is sent, and similar. These are sent by email, and where you have given us a WhatsApp number, by WhatsApp. They are part of the service and are not marketing.
We will only send you promotional messages if you have separately agreed to receive them. You can stop those at any time by replying STOP on WhatsApp or SMS, by using the unsubscribe link in an email, or by contacting us. Stopping promotional messages does not stop the transactional ones, which are necessary to use the Platform.
WhatsApp messages are delivered through Meta Platforms, Inc. and are subject to WhatsApp’s own terms and privacy policy.
9. Your rights
Under the NDPA and applicable Nigerian law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to the retention obligations described in sections 6 and 7.
- Object to or restrict certain processing of your information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at info@pharvlink.com. We may need to verify your identity before acting on a request.
10. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work properly without them.
11. Children
The Platform is intended for licensed businesses and professionals and is not directed at children. We do not knowingly collect information from anyone under 18.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the Platform. Your continued use of the Platform after changes take effect means you accept the updated policy.
13. Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
PHARVLINK VERTEX PRIME LTD (RC 9841125)
Layin Apex/B CRC Tudu, Chiranchi Tudu, Kano, Kano State, Nigeria
Email: info@pharvlink.com
Phone: +234 704 771 8468